Terms & Conditions
Hatter’s Cottage, Hawkshead Hill
Bookings are from 4.00 p.m. Friday to 10.00 a.m. Friday. Other times may be available by arrangement.
A non-returnable deposit of £75 is payable at the time of booking*.
The balance is payable 2 months before the rental period begins.
Non-payment of the balance by the due date will be treated as a cancellation and we will assume the property is available for re-letting.
*If the booking is made less than 2 months before the rental period begins the full rent is payable at the time of booking.
If you have to cancel your holiday, you should notify us immediately. If we can re-let, we will make a refund. If we are unable to re-let, you will be responsible for the full balance. (We therefore recommend that you take out cancellation insurance). If before your arrival your stay has to be cancelled due to government regulations, or for a medical reason connected directly with the 2020 Covid-19 outbreak we will provide a full refund. If any of your group develop possible Covid-19 symptoms during your stay we ask that you return home immediately and we will give a pro-rata refund.
The number of persons occupying the cottage must not exceed the number stated in the particulars for the cottage unless written consent is obtained from us.
5. UNSUITABLE HIRERS
We reserve the right to refuse a booking from any person we consider to be unsuitable. We reserve the right to repossess the cottage at any time if damage has been done, or if we consider it is likely that damage will be done. In such cases we will not be liable to make any refund.
6. VISITORS’ RESPONSIBILITIES
You are responsible for the cottage and its contents during your stay and you are expected to take all reasonable care of it. You are advised to check on arrival and inform us of any shortcomings, damage or missing items. No complaint can be considered for such matters not so notified. Any dispute or complaint that you may have concerning your stay must be immediately reported so that we can do our best to put matters right. We cannot consider complaints not so reported that are raised after your departure. We do not impose a Damages Deposit but we do expect you to report and pay for any damage, loss or breakage that occurs during your stay. Unsuitable substitutes are not accepted. The cottage and its contents must be left in the same state of cleanliness and general order in which it was found. You are responsible for seeing that no nuisance or inconvenience is caused to neighbours.
7. LIMITATION OF LIABILITIES
The use of the accommodation and its equipment is entirely at your own risk and no responsibility can be accepted for injury, nor for loss or damage to your belongings. No responsibility can be accepted for loss or damage to any car or its contents.
8. BROCHURE & WEBSITE
We do our best to ensure the accuracy of details about our cottage in the brochure and on the website. However, we reserve the right to make whatever modifications may be necessary.
Internet access in the cottage is provided as a complimentary service for guests; it is not included in services covered by your rent. We will make all reasonable efforts to ensure that it operates satisfactorily, but we cannot guarantee this.
In the event that the cottage is not available due to circumstances beyond our control, we will refund in full the money received from you.
We reserve the right of access to the cottage at any reasonable time during your stay. During periods of hire lasting two weeks or longer we require access on a weekly basis, the day to be arranged to our mutual convenience.
12. ACCEPTANCE OF CONDITIONS
By making a booking (i.e. when you sign the booking form) you are undertaking to accept these conditions, not only for yourself, but also on behalf of all members of your party.